Return & Refund Policy
Organization Name: Silsila Azeemia
Website: https://silsilaazeemia.org/
Silsila Azeemia primarily accepts donations and registration fees for workshops, seminars, events, and related organizational activities through its website. As we do not generally sell physical products through the website, this Return & Refund Policy applies mainly to donations, registrations, and service-related payments.
1. Donations
Donations made to Silsila Azeemia are generally considered voluntary and non-refundable. Once a donation has been successfully processed, it will ordinarily not be refunded.
However, we may review refund requests in limited circumstances, such as:
- Duplicate donation transactions
- Incorrect donation amount charged due to a technical issue
- Unauthorized payment reported by the donor, subject to verification
- Other exceptional cases reviewed at the discretion of Silsila Azeemia
2. Workshop / Seminar / Event Registration Fees
Registration fees paid for workshops, seminars, events, or other organizational programs may be subject to the following refund rules unless otherwise stated on the specific event registration page:
a) Cancellation by Participant
If a participant wishes to cancel their registration, any refund eligibility will depend on the timing of the cancellation and the nature of the event or program.
As a general policy:
- Cancellation requests made sufficiently in advance of the event may be considered for a partial or full refund, at the discretion of Silsila Azeemia.
- Cancellation requests made close to the event date or after the event has started may not be eligible for a refund.
- Administrative or payment processing charges, if any, may be deducted from the refundable amount.
b) Cancellation or Rescheduling by Silsila Azeemia
If Silsila Azeemia cancels, postpones, or materially changes a workshop, seminar, or event, registered participants may be offered one of the following, as applicable:
- Transfer of registration to the rescheduled event
- Credit toward a future event or program
- Partial or full refund, depending on the circumstances
c) Non-Attendance
Failure to attend a registered workshop, seminar, or event without prior notice does not automatically entitle a participant to a refund.
3. No Returns for Non-Physical Services
As the website primarily facilitates donations, registrations, and organizational services rather than the sale of physical goods, there is generally no return process applicable in the traditional retail sense.
4. Refund Request Process
To request a refund where eligible, please contact Silsila Azeemia with the following details:
- Full name
- Email address or phone number used for registration/donation
- Payment date
- Payment amount
- Transaction reference or receipt, if available
- Reason for refund request
All refund requests are subject to review and approval by Silsila Azeemia. Submission of a refund request does not guarantee that a refund will be issued.
5. Processing Time
If a refund is approved, the refund will be processed using the original payment method where possible. Processing time may vary depending on the payment provider, banking channels, and administrative review requirements.
6. Chargebacks and Payment Disputes
If you experience an issue with a payment, we encourage you to contact Silsila Azeemia first so that we can review and attempt to resolve the matter promptly. Unauthorized chargebacks or payment disputes may delay resolution and may require additional verification.
7. Contact for Refund Queries
For questions regarding donations, registration payments, or refund requests, please contact us:
Markaz Silsila Azeemia [Markazi Muraqaba Hall]
Azeemi Public School Road, Sector-4C, Surjani Town, Karachi, 75860
Phone: +92 21 36910786 / +92 21 36912786
WhatsApp: +92 324 6910786
Email: markazi.muraqaba.hall@silsilaazeemia.org
Website: https://silsilaazeemia.org/